Industries
Hospitality: stay with the guest, not on the phone
Reservations, opening hours, allergen questions: an agent can take on standard questions.
Typical tasks
Where automation applies here
Reservations
Take and enter enquiries.
Guest questions
Explain opening hours, directions, menu.
Communication
Send confirmations and reminders.
Clear boundaries
What agents do here – and what not
Handles itself
- Take reservations
- Answer standard questions
Submits for approval
- Group bookings
- Special requests
Never does
- Give binding allergen assurances
- Ask for payment data
Suitable agents
These agents come into question
FAQ
Answers to the most common questions
Allergen information?
The agent refers to your official information and hands over to staff.
Multilingual?
Depending on speech technology; we check beforehand.
Reservation system?
Connection depends on the interface.
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