Industries
Retail: answer customer questions, keep orders under control
Shop, service and merchandise management – we connect what belongs together.
Typical tasks
Where automation applies here
Shop
Product catalogue, payment methods and shipping.
Customer service
Answer questions about delivery, returns and products.
Interfaces
Connect shop, inventory system and shipping.
Clear boundaries
What agents do here – and what not
Handles itself
- Answer standard questions
- Retrieve status
Submits for approval
- Refunds
- Goodwill
Never does
- Trigger payments
- Change orders without approval
Suitable agents
These agents come into question
FAQ
Answers to the most common questions
Which shop systems?
We check what fits your system.
Returns?
The agent can prepare returns; you approve.
Payment data?
The agent never asks for payment data.
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