Practices: less phone, more time for patients
An agent captures appointment requests and answers organisational questions. Medical assessments stay with staff.
Where automation applies here
Appointment requests
Capture requests and reconcile with the calendar.
Organisational
Explain opening hours, directions, documents.
Queries
Sort and forward enquiries.
What agents do here – and what not
Handles itself
- Capture appointment requests
- Answer organisational questions
Submits for approval
- Booking for special cases
Never does
- Give diagnoses or treatment recommendations
- Process health data without a legal basis
These agents come into question
Answers to the most common questions
May health data be processed?
Health data is specially protected. We clarify legal basis, contracts and technical measures beforehand – together with your data protection adviser.
Can the agent issue prescriptions?
No. It takes requests and forwards them.
Connection to practice software?
Depending on the interface. We check it.
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