The email agent that pre-sorts your inbox
Enquiries, invoices, appointment requests, spam: the agent recognises what is pending, prepares replies and creates tasks. You decide what it may send itself.
The agent identifies itself as AI – transparent and traceable.
Email agent
- Drafts instead of blind sending
- Rules per sender and topic
- All actions logged
- Attachments only analysed if you allow it
Guideline values and concept – not results of real customers.
Email agent: What the work looks like in the dashboard
Everything important at a glance: what the agent has handled, what needs your approval and what was handed to a person.
Automatic where it is safe – with a person where it matters
Every step is visible and traceable. In special cases or when unsure, a person decides.
- 1Email arrivesInbox
- 2Understand the contentTopic, sender, urgency
- 3Check the rulesTemplates, knowledge base
- 4A person approvesReply before sendingA person decides
- 5Send & fileReply, assignment, note
Concept illustration. We define the exact flow together with you in the analysis call.
See the dashboard and flow for your case?
In the demo we show both using your processes – no obligation, 30 minutes.
From inbox to finished draft
Invented example.
- Draft in your tone
- Appointment suggestion from the calendar
- Approval with one click
What the agent may do – and what not
The agent handles itself
- Sort and label emails
- File spam and newsletters
- Send acknowledgements
- Suggest tasks and appointments
Submitted for approval
- Replies to customers
- Invoice and contract topics
- Requests with attachments
Never does
- Delete messages without a rule
- Give legally binding commitments
- Forward confidential content unless you defined it
Where the agent can connect
- Microsoft 365 / Exchange
- Google Workspace
- Calendar
- CRM
- Task management
Which systems can be connected is clarified in the analysis call – it depends on the interfaces of your software.
Typical fields of use
Law & tax firms
Sort client enquiries, flag deadline emails.
Real estate
Pre-sort and answer listing enquiries.
Retail
Categorise order questions and complaints.
Calculate with your own numbers
A thought model for inbox work.
You stay in control
AI agents only work within the rules you define together with us.
People decide
Important steps are submitted for approval. You decide what may run automatically.
Traceable
Every action is logged so you can always see what happened.
Privacy from the start
Built with GDPR in mind: data minimisation, processing agreements and deletion concepts are planned from the beginning.
AI disclosure
Agents identify themselves as AI towards customers, as the EU AI Act (Art. 50) envisages for interaction with AI systems.
Legal requirements depend on the individual case. We do not replace legal advice.
How the rollout works
Manageable, in stages, with clear decision points.
Analysis
Joint conversation, document the process, define goal and limits.
Pilot · 4–8 weeks
Limited deployment with real but non-critical cases.
Go-live
Step-by-step release, training, hand-off rules.
Optimisation
Evaluation, adjustment, controlled expansion.
Answers to the most common questions
Does the agent read all my emails?
Only the agreed mailbox or folders. You decide what the agent may see. Private or confidential folders can be excluded.
Does the agent send replies on its own?
Only if you approve that for clearly defined cases, such as acknowledgements. Everything else is a draft awaiting approval.
Where are the emails processed?
That depends on the architecture. We disclose where processing happens and which providers are involved, and fix this contractually (data processing agreement) before data flows.
What about confidential client or patient data?
Professionals bound by secrecy have additional requirements. We discuss this beforehand and involve your data protection or legal adviser where needed.
Will the agent fit my company’s style?
We store tone and text blocks based on your previous correspondence – only with your approval.
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Learn moreLet’s talk through your case in 30 minutes.
We show you what an AI agent or software solution can take on in your business – and what it cannot. No obligation, no sales pressure.
- Usually a reply within 1 business day
- No sales pressure
- A personal contact
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